Consistent staff communication across two sites for a child protection organization

The challenge

This non-profit child protection organisation works with children and young people who are growing up in unsafe situations. Its caseworkers are spread over two offices, and both offices receive clients and visitors every day.

Communication ran on the usual mix of email and printed posters. It worked, but not well. Emails got buried. Posters went out of date and were rarely replaced on time. What staff saw in one office was not always what they saw in the other, and keeping everything current took more time than a busy team could give it.

Visitors had it harder still. People arriving at the offices, often in stressful circumstances, found little useful information while they waited. There was no consistent way to welcome them, share updates or show practical details such as office hours and contact information. The organisation also wanted a channel to promote its internal programmes, including its own training platform, without adding to an already crowded inbox.

What they run

The organisation chose Castit and installed nine players across its two offices, all on Professional licences. The screens hang in two kinds of places:

• Near the coffee corners, where staff pass through during the day.
• In the waiting areas, where clients and visitors spend time before an appointment.

The visitor screens are set up separately from the staff screens, so each audience sees what matters to it. The content ranges from welcome messages, office information, closing times and contact details to organisational and local news, announcements about services and programmes, community content and the weather. Playlists mix static images, animations, videos and live apps that update on their own.

No expensive proprietary hardware was needed. Castit runs on standard devices, which kept the setup costs manageable.

How it is managed

All nine players are managed centrally from Castit's cloud dashboard. Content is created, updated and published remotely, so nobody has to be on site to make a change, and an update goes live in both offices within seconds. Publishing news no longer means coordinating posters across two buildings: it is done once, from one place.

The result

• Less email, hardly any posters. Fewer individual emails go out, and printed posters have largely become unnecessary.
• News gets noticed. Announcements reach people simply by being visible in the spaces where staff and visitors already spend their time.
• The same look in both offices. Both locations now communicate through one fixed, recognisable and professional layout, which builds trust with staff and with the people who come through the door.
• Time saved. Updates are made once, remotely, and go live straight away. The organisation calls the time it saves significant.

What it values most is straightforward: central management, flexible content, a professional look, and no need for expensive hardware. It would recommend Castit for its ease of use, professional appearance and affordability.

See how Castit handles internal communications across sites.